As the Lelit product range gains a greater share of the home coffee machine market it’s inevitable that service and repairs under warranty or after the warranty period are needed so this article has been prompted by requests for warranty repairs for imported machines.
Selling coffee machines as well as buying a coffee machine is not as straightforward as one would expect.
Machines are brought without a warranty by the company importing them and it’s the company selling the machine to the end user who is responsible for the warranty.
This is all well and good except many companies are what are termed as box movers, that is they just sell products without the facilities to service or repair machines or the knowledge to do so, all well and good until something goes wrong and the end user is the one with the problem.
This also applies to imports and there are several who import from Europe and companies importing outside of Europe, what they don’t say is their is import duty to pay from outside of Europe when the machine arrives on your door step.
These companies not only ruin the machines value they also ruin the machines reputation, they are sold without the ability to offer a service and without enough profit to cover warranties, admittedly it’s a good gamble on their behalf as Lelit are very reliable and problems are an extremely small percentage of sales, however not all components are manufactured by Lelit so problems can arise and as sales grow even the smallest percentage can increase.
So can we ask you to please be aware that a bargain is not always a good choice, if it looks too good it generally is too good.
Below is an email oraiginating from Lelit which I have removed the customers details for his privacy and data protection.
Inviato: lunedì 13 marzo 2017 18:29
Oggetto: Re: PL41TEM
On 13 Mar 2017 16:39, firstname.lastname@example.org wrote:
If you buy it in amazon or elsewhere, you'll have the problem of the after sale/warranty service.
Export sales director
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